Shipment

Cost of delivery:
Deliveries over €80 are currently exempt from shipping costs. For orders below €80, we charge a flat rate of €5 for parcel delivery within Germany and €15 for bulky goods.

Shipping service provider:
We send normal parcels with DHL, freight forwarding deliveries are handled with Kühne and Nagel and bulky goods are sent with DPD or GLS. Unfortunately, we cannot consider a desired supplier.
Unfortunately, we cannot provide permission for dropoffs at neighbors' or in hallways. Please request this directly from the relevant service providers.

Notifications:
As soon as our logistics have packed the goods, you will receive a notification with the corresponding tracking link from DHL. For freight handlers, you will receive a separate email with information.

Duration of deliveries:
This depends on the products purchased. Parcels are usually delivered within 3 working days; for courier deliveries this can take up to 7 working days (Mon - Fri).

What should be taken into account when shipping deliveries:
We always book shipping deliveries with telephone notification. Therefore, please always provide the telephone number when bulky goods or freight items arrive. If the telephone number is missing, shipping will be delayed accordingly.

For insurance reasons, the delivery driver is not permitted to assist in carrying the goods. Therefore, delivery always takes place up to the curbside.

Shipping days:
We always ship Mon - Fri, except on national holidays or public holidays in North Rhine-Westphalia.